All of our team would welcome your feedback. Our practice strive on trying to do our very best to provide you with high quality healthcare. If you have any positive feedback for us; it would be lovely to hear from you.

However if you are unhappy with our practice we would also like to hear from you.  We are happy for you to raise your concern with any member of our team but if you feel that this has not been resolved to your satisfaction you may if you wish raise a formal complaint.  Please click here to download our complaints leaflet.

Click Here to download the complaints form.

If you would like to speak with someone about either offering a compliment or making a complaint please speak with any of our practice team members.

The Data Protection Act updates our data protection laws for the digital age.

DPA Website

1. Accuracy

Our Practice internet site is intended primarily to provide information about our Practice and Services.  We have taken care to ensure that all information is provided is accurate and valid.

However, The Practice accepts no responsibility for use of the information provided. The advice for patients is as comprehensive and accurate as possible, but it can only be of a general nature and should not be used as a substitute for a consultation with a medical professional.

2. Medical Information on the Web

The Internet can be a useful resource for researching medical conditions.  It also has inherent weaknesses that you should be aware of.  If you use the Internet for medical research or information, please be aware of the following points:

• Always look for a balanced view – do not rely on advice from one site and seek a balanced viewpoint.
• Remember that anyone can publish anything on the Internet. Make sure that the authors’ names and their qualifications are included – anonymous information may not be sourced accurately.
• Be aware that advertising might influence the site contents – check for commercial sponsorship or for advertising which might influence the information on the site.
• Check that the website is updated regularly.
• Be cautious of online diagnoses or consultations.
• Check the Websites Privacy and Confidentiality Policy.
• Beware that Website information or advice sourced from outside the UK might describe treatments not available in the UK.

3. Suitability and Availability

We cannot guarantee that this website will meet your requirements, or that it will be of satisfactory quality, or that it will be fit for your particular purpose, or that it will not infringe the rights of third parties, or that it will be secure.

Further, we cannot guarantee uninterrupted access to Our Website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

4. Online Consultations/Video Consultations

The practice are now live with offering online advice and we will be looking into video consultations in the future.

5. Links to Other Websites

All links from our Practice Website to any other Websites are provided for information and convenience only. We cannot accept responsibility for sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

6. Data Collection

Please be aware that we collect contact details of those who wish to communicate with us via e-mail, collect aggregated (non-personal) information about which pages visitors to our website chose to access, and collect information volunteered by visitors to our website (such as survey information and/or site registrations).  The information we collect is used to improve the content of our Web pages and the quality of our service.

7. Hosting, Networks and Data Storage

Please be aware that our Website uses Third Party Service Providers, Vendors and Hosting Partners to provide the necessary hardware, software, networking, storage, and related technology required to support our Website.

Aelfgar Surgery GDPR Leaflet

Aelfgar GDPR How we use your information

The average pay for GPs working in this practice in the last full financial year (2023/24) was £64,469 before Tax and National insurance. This is for 1 full time contractor GP, zero full time salaried GP, 5 part time salaried GPs and zero locum GP who worked in the practice for more than six months

Please take a moment to review our privacy policies, if you have any further queries please do not hesitate to contact us at the surgery where we will be happy to answer any of your questions.

Children Privacy Notice

Aelfgar Surgery Privacy Notice

Covid Privacy Notice

One Health and Care is a confidential digital shared care record for people living in Staffordshire and Stoke-on-Trent. One Health and Care brings data together from the different organisations involved in health and social care

One Health and Care Website