Aelfgar Surgery , Church Street, Rugeley, WS15 2ABTel: 01889 579276
Appointments Clinics are staggered during the working day and appointments are offered between 9a.m. – 11.30am and 2.30-6pm. If you work during the day we do offer a limited amount of appointments to try and alleviate problems you may encounter try to attend during the usual surgery hours. Please telephone Reception to book all clinic appointments: 01889 579276.
Telephone Advice The practice offers a telephone triage service whereby you can speak to a doctor with regards to any matters on most days. Please contact the surgery at 8.30am to make an appointment.
The current policy for the practice is that if you have a normal blood or x-ray result the doctor will not contact you. If you have any abnormal result you will be contacted to make a telephone triage appointment with the doctor to discuss this.
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone to cancel as the appointment could be offered to someone else.
Beating Cervical Cancer We are currently offering girls aged 16 to 18 the opportunity to receive the HPV vaccination which offers protection against cervical cancer. Please call Reception for more details
Requests for repeat prescriptions may be made by putting your request into the red box at the surgery or by letter only.
We do not take requests over the telephone.
Allow two working days (48 hours) before collecting your prescription.
When submitting a REPEAT PRESCRIPTION, in an attempt to reduce your waiting time at the reception desk and aid the throughput of patients, ALL requests should be posted in the red box provided on the wall to the left of the entrance to the reception waiting area. If you have a query, there is no need to speak to a Receptionist in person. Please write a short note on your prescription and post it as normal in the red box. Rest assured the box is emptied on a regular basis and your request will be dealt with promptly.
In future, you will be politely asked by our staff to follow the above procedure, as we no longer accept repeat prescription requests over the reception counter.
We appreciate your co-operation - thank you.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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